CPiO will appoint a Project Manager who will work closely with your designated internal Project Team to ensure the successful implementation of the project. The development of a realistic project plan is crucial to success and a project manager provides a focal point for deliverables and any project issues.

In order to make the most of any system there must be an understanding of the underlying business requirements, linked with the ability to apply the necessary product knowledge. Business consultancy can cover many areas such as business process re-engineering, configuration of the software, integration to other applications and a post implementation review to ensure continued improvements.

Training is an essential part of a successful software implementation. CPiO favours the 'Train the Trainer' approach. Appointed super users will receive full training in all aspects of the system from administrator level to user level. The super users will then be able to train the colleagues at user level. Rather than a standard training in the software, the super user will be able to provide a more tailored training, focusing on the system implemented for you.

CPiO is available to ensure that the client's business objectives are achieved, implemented features and functions are understood, and users are properly trained. Our first line of support is our experienced telephone support group. And in some cases, we will send professional services staff to the client site.