Part of the Knauf Group, Knauf Marmorit U.K. GmbH provides a comprehensive range of solutions for external wall insulation and rendering applications in the UK and through sister companies around the world.
The company previously had Sage Act! in place but its use by the sales team was extremely limited. Mark Meagrow, Managing Director at Knauf
Marmorit UK explains, “Throughout the business, we relied heavily on Microsoft Excel spreadsheets and much of our financial activity, particularly credit control, was severely hampered as a direct result. We needed a simple CRM solution with full ERP integration to convert quotes to sales orders.”
Upon a recommendation, Knauf Marmorit contacted CPiO who proposed Sage 200 as the best fit for the business.
The company opted for a Sage 200 solution with 8 CRM users and 2 BI Business Intelligence users. On working with CPiO, Mark comments, “CPiO demonstrated an excellent level of knowledge and understanding around Sage 200 and has consistently delivered a high-quality service. We very much look forward to working together now and in the future”
The ability to interact with local experts who understand the market and changes to UK legislation is incredibly valuable
CPiO took the time to understand our business processes and fully appreciate our requirements of a CRM system