Sage CRM is a feature-rich Customer Relationship Management solution which is easy-to-use and fast to deploy. As well as being available as a standalone application, it is part of the Sage 200 Suite. Sage 200 CRM is a modified version of Sage CRM coupled closely with the back office Sage 200 modules.

Sage 200 CRM is an internet-based CRM solution, designed to bring the real benefits of Customer Relationship Management (CRM) to your organisation.

With Sage 200 CRM, you can quickly analyse, manage, and synchronise sales, marketing, and customer care activities across all points of contact, giving you true business visibility. It links all departments to a single system that is deployed across an Internet architecture providing obvious efficiencies in terms of deployment, maintenance and access. Designed to introduce the real benefits of CRM to your organisation, Sage 200 CRM uses industry-leading technology to foster better business practices and improve information exchange throughout your organisation.

Sales
Sage 200 CRM can help your company to improve Sales Performance. Sales users have instant access to calendars, accounts, reports, pipelines, contacts and call lists and all sales information is stored centrally making it easy to track and report on.

Marketing
Sage CRM makes it easy for you to track each phase of a marketing campaign and provides all the tools you need for meaningful analysis and powerful campaign measurement. You can profile customers and prospects based on specific criteria and this, along with direct integration to mass email and CTI functionality, makes Sage CRM an invaluable tool for successful marketing.

Customer Care
Efficiently resolve customer issues with user-friendly tools to access relevant customer data including purchases, call and escalation histories, interactions, emails and documents sent and received. Armed with this customer knowledge they can handle customer queries more efficiently, which in turn enhances and strengthens the customer experience.