Sage
CRM,
formerly known as ACCPAC
CRM, is deployed
in
hundreds of sites worldwide
and is used by thousands
of users each day helping
them to work more effectively.
Sage CRM, a feature-rich
Customer Relationship Management
solution which is easy-to-use
and fast to deploy, is designed
to introduce the real benefits
of CRM to middle sized companies.
Sage CRM aggregates individual
and group efforts across
sales, marketing and support
teams, making people and
companies more efficient
at their roles. It links
all departments to a single
system that is deployed across
an Internet architecture
that inherently provides
efficiencies in terms of
deployment, maintenance and
access..
For Sales
•
Maximise
sales performance with tools
for sales people to find and
retrieve vital information quickly
and easily.
•
Deliver reports every day, every hour that lets you know how your team is performing. Organise teams and schedule calls and meetings. Define the sales and lead process to suit the way you do business.
•
Manage vital opportunities and leads by tracking leads from first contact to final sale, ensuring time and energy is spent on the deals that are most likely to close.
•
Integrate sales with marketing and customer service for a 360 degree view of your customer. All information captured on your customers creates cross-sell and up-sell opportunities.
For Marketing
•
Manage and track every element of your marketing campaigns. Drill down to specific activities within your campaign.
•
Segment customer and prospect lists and deliver targeted messages to your select target audience.
•
Get real time information into the success of individual and ongoing campaigns by tracking them from initial lead generation right through to close
•
Qualify leads into your chosen criteria for follow up, prioritise your leads to ensure that a lead never gets lost or goes cold.
For Support
•
Keep track of every customer interaction for the most up to date information on all your customers
•
Offer multiple channels to your customers by providing them with web access to their own customer portals on your website where they can log queries and view status of their requests at their convenience 24x7
•
View and measure call turn around time and understand what is taking longer to resolve and why
•
Gather and retain important customer information to build and enhance customer relationships
•
Improve employee satisfaction by arming them with correct up to date customer information allowing them to handle customer queries efficiently.
