Arbil recognised the need for a company-wide CRM solution and its proper use throughout the business. Following a thorough review of its existing business system, Arbil opted to implement Sage 1000 with Sage CRM.
Arbil Limited, a member of the Bills group, is one of the leading manufacturers and distributors of lifting, winching and jacking equipment in the UK.
A longstanding CPiO customer, Arbil Limited has used Sage for over a decade. However, the company’s stand alone Sage Line 500 and Saleslogix systems did not offer a tight enough level of integration and employees were reluctant to use Saleslogix.
Arbil recognised the need for a companywide CRM solution and its proper use throughout the business. Following a thorough review of its existing business system, Arbil opted to implement Sage 1000 with Sage CRM.
Simon Hart, Director at Arbil Limited explains the company’s reasoning behind this decision. “In order to encourage all staff to buy into and fully utilize a CRM system, a complete software refresh was required. A new Sage 1000 with Sage CRM solution would help employees to see the ERP and CRM system as a complete package and ultimately increase efficiencies. ”
Having reaped the benefits of upgrading its software solution; seeing greater consistency throughout the organisation and more streamlined processes, Arbil began to investigate how further cost savings could be gained.
Extensive consultancy with CPiO offered Arbil the opportunity to explore hosting. “CPiO and its CPiO Cloud Services team were very patient and thorough, taking the time to explain exactly what a hosted managed service is – something which we had previously heard of but struggled to fully understand. The consultants demonstrated exceptional knowledge and offered a great deal of valuable advice which significantly aided the decision making process.”
By reorganising the business; restructuring employees and consolidating processes, Arbil would see cost savings of over £20,000 per year. “Despite our hardware being relatively new, it was clear that with CPiO taking care of our IT via CPiO Cloud Services, its hosted managed service, the business would be substantially better off.”
Arbil chose to move forward with the CPiO Cloud Services hosted managed service as its method of deployment, signing a 3 year contract.
With CPiO Cloud Services the company is constantly working with the latest software applications and operating systems and experiencing optimal performance levels. Arbil is safe in the knowledge that any worries around hardware updates, system back-ups or security have been taken out of its hands.
The hosted managed service from CPiO has streamlined Arbil’s business processes and provided financial predictability. Management of the companies’ IT system is all taken care of by CPiO Cloud Services and the fixed price per user, per month enables Arbil to budget accordingly.
Simon concludes, “The longevity of our relationship with CPiO is testament to their excellent level of customer service, knowledge and understanding and overall commitment to clients. I would recommend CPiO to any business looking to either implement Sage on premise or as a hosted managed solution.”
The service that CPiO provide is excellent, they demonstrated a clear understanding of our business and its unique requirements and have worked non-stop to ensure that the solution was implemented smoothly.
The ability to interact with local experts who understand the market and changes to UK legislation is incredibly valuable
The transition to Sage ERP 1000 v4 has been very smooth, with very little or no disruption to the users.
I am confident that through Sage CRM, CPiO has provided a solution that will truly add value at Boningdale and equip the staff with the tools required to operate efficiently