The Infor CRM system gives the robustness of a large solution with the flexibility of a smaller more bespoke offering.
Peek Traffic needed a way to help capture and track information on equipment and system faults. The complexity of the contracts was growing and many service contracts included penalty based Service Level Agreements, and these SLA’s needed to be reflected in the fault management system. Reporting also became more complex, with more sophisticated KPI analysis required by Peek’s management team.
The company began to investigate solutions in the market place and turned to a trusted, existing IT partner to help. MPower, already a longstanding partner to CPiO made the introductions and CPiO quickly went to work with understanding the nature of the Peek business and its requirements before recommending a solution. After consultation with a number of potential suppliers Peek decided upon a Infor CRM solution delivered by CPiO. “CPiO demonstrated a Infor CRM system that could give us the robustness of a large solution with the flexibility of a smaller, more bespoke offering that our contract management demanded. They successfully convinced us that they understood our needs and could deliver a system that would work efficiently and effectively with as little disruption to the business as possible”, commented Jim Conlan, Peek’s Project Manager for the Infor CRM system development. Remote users based in regional offices or mobile service engineers can now log into Infor CRM via the Peek web server and access relevant information at any time. What’s more, because of Infor CRM strong synchronisation, staff can provide fast updates back into the main database as required. Clients can also monitor and manage their faults leading to an upturn in customer satisfaction levels.