To increase efficiency and profitability the implementation of a CRM system was essential. Chichester College researched the CRM market and looked at many solutions before selecting a 50 user Sage CRM solution from CPiO.
As one of the largest Further Education colleges in the country, Chichester College currently has over 15,000 full and part-time students studying at its campuses, including 2,500 international students. The College also works extensively with employers, supporting 1,000 apprentices through their training and runs a wide range of training and development programmes for business.
The college’s strategy for some time has been to diversify its income developing different strands of education and training income and reducing its dependence on one source of government funding. “To successfully work with potential customers and increase sales, we required greater visibility of data and improved reporting across the commercial sales teams, work-based learning teams and international teams.”
Jackie Lithgow, Business Systems Analyst. Jackie continues, “We currently store the details of students and prospective students in our EBS Tribal system, prospects and customers in Excel spreadsheets and financial information in our QL system. Without a single information store or an overall view of our interactions getting hold of the correct data and information can be very difficult and time consuming.”
To increase efficiency and profitability the implementation of a CRM system was essential. Chichester College researched the CRM market and looked at many solutions including Act!, Saleslogix and Microsoft CRM before selecting a 50 user Sage CRM solution from CPiO. Jackie concludes, explaining the reasoning behind selecting CPiO as their Sage partner. “From the initial meeting, CPiO listened to our requirements and were reactive to our requests and budget.
We chose to work with CPiO as the relationship between us developed effortlessly from the outset. We felt their attention to detail reflected how they would manage the implementation and on-going after care support.”
The service that CPiO provide is excellent, they demonstrated a clear understanding of our business and its unique requirements and have worked non-stop to ensure that the solution was implemented smoothly.
I am confident that through Sage CRM, CPiO has provided a solution that will truly add value at Boningdale and equip the staff with the tools required to operate efficiently
Moving on from Sage Line 50 to Sage 200 was the most logical option for us. As a company we were already familiar with Sage and CPiO’s ability to work with our bespoke database provider gave us the assurance we needed. We had found the right partner to make the change with.