Are you looking to improve communication, productivity and customer rapport within your business? CRM software can help..Contact us
Customer Relationship Management (CRM) Solutions software is designed to help businesses store details of customer data and interaction.
Allowing you to access business information, automate sales, marketing and customer support, CRM makes running a business much more streamlined and efficient. Also managing employee, vendor and partner relationships becomes much easier.
Although CRM is usually used to manage business-customer relationships, it can also be used in the same way to manage clients, business contacts and also keep track of contract wins and sales leads. In fact any stakeholder in your organisation can benefit from CRM.
Often cited as CXM – or Customer eXperience management, CPiO works with many clients seeking to drive superior customer service levels throughout their organisations. To do this an organisation must have clearly defined goals around what good experience looks and feels like. This will define the culture of the organisation.
Software plays a small but fundamental role in capturing the information needed in order to give your employees the tools they need to deliver on those goals.
CPiO can offer a CRM for any requirement, whether you need an off shelf solution or something more customised we will come and discuss what best fits your environment. Offering both on premise and online solutions we are product agnostic and we have solutions to fit any environment.
The service that CPiO provide is excellent, they demonstrated a clear understanding of our business and its unique requirements and have worked non-stop to ensure that the solution was implemented smoothly.
The ability to interact with local experts who understand the market and changes to UK legislation is incredibly valuable