Bristol-based Dycem selects Sage X3 to help deliver its future growth
Dycem provides a range of clean room equipment and non-stick solutions. The business, based in Bristol, manufactures and sells non-slip products designed to help in the home and within occupational therapy. Its other major product is contamination control specialised flooring for clean rooms, sold all around the world to the pharma, electronics and food industries. Founded by scientists in 1966, Dycem is an established and profitable organisation with international agents and offices in America and Asia.
Dycem has been expanding rapidly over the past five years and came to the end of the road with the disparate software systems that had been managing the corporate processes for decades. With different accounting, sales and CRM systems in use in its different markets, getting to one view of the truth was an on going challenge – especially with a great reliance on spread sheets.
A very sales orientated business, Dycem sell to major global blue chip companies and as such its CRM is very important, as the company’s global sales force need to be able to share information with each other to enable coordinated sales and customer service.
David Richardson, Finance Director at Dycem found that the main problem his team faced revolved around the separate accounting systems, coupled with a lack of ability to work with remote devices for mobile sales teams who needed access to accurate information quickly.
“We run several apps and our sales people’s smart phones and tablets just couldn’t use our accounting and CRM systems effectively. Managing multiple logons was disjointed and cumbersome, people complained about not being able to get reports done on time. And it was just becoming a bigger problem as we grew.”
“We use our specialist apps as a marketing tool as well as back in the office as they can now be linked to the ERP. Our sales team use these apps to create technical drawings of our clients’ needs, demonstrating the set-up, providing them a quote there and then.”
CPIO and Sage X3
One of the main attractions of moving to an integrated software suite was the reduction in administration and overheads managing multicurrency sales and accounting – along with the analysis and reporting burden.
Sage X3 v7 was chosen to solve the challenges faced by Dycem, who partnered with Sage Strategic Partner CPIO who was chosen to implement the solution. Some of the basic requirements when searching for a replacement to the previous situation were quite simple, like doing away with merging massive spread sheets, stopping the need for re-entry of information between systems, and generally making reporting faster and more accurate. Additionally, the manufacturing side of the business had never had an integrated stock system before. The vision of managing raw materials and finished goods in a manageable inventory was a powerful inducement to move the business’ systems to a new level of sophistication.
CPIO understood Dycem’s objectives and could translate them into what was a ground-breaking project for the company, taking a journey together as Dycem received one of the first demonstrations of Sage X3 version 7 in the UK.
As David said, “We looked at many systems when going through the sourcing process. We wanted a system for a mid-sized business that had grown out of a small business. The Sage X3 package was the right level for us now and could handle our future growth.”