IP Integration is a leading UK provider of Contact Centre solutions with a portfolio comprising of system design and consultancy, bespoke application development, network services and the latest in collaboration technologies.
The initial set up of IP Integration’s Sage 200 system, which was installed by its former Sage Business Partner, was poor and the business did not see the expected benefit of a new ERP system.
Kristin Warrior, Financial Controller at IP Integration explains, “Our Sage 200 system had been badly set up; some modules required additional configuration and staff needed more training.”
“Despite running a modern system, we felt we were getting left behind on the versions and failed to benefit from the solution.”
Deciding to upgrade to the latest version of Sage 200, but frustrated at the lack of attention and communication from their partner, IP Integration looked to the market to seek out a new business partner.
“Our original partner didn’t keep in touch with us or advise us on upgrading.” The service from CPiO was a complete contrast, “CPiO responded promptly to our enquiries and supplied a comprehensive quote. The consultants took the time to listen to our requirements and explained the upgrade process, ensuring we fully understood what was involved and what we could expect from the latest version.”
Kristin concludes, “We were impressed with CPiO’s attention to detail and the knowledge of the Sage 200 team. They demonstrated that they could competently carry out our upgrade and the additional training our staff required. I am very happy that CPiO will be supporting us going forward and feel that we now have the backing of a quality Sage Business Partner.”
If you are interested in the service that CPiO can offer around Sage 200 then why not take a look at our customer case studies.