Project Manager Andy Travers explains, “Over the last 4 – 5 years we have worked with several Sage business partners and in general, their service was poor.
We started looking for a new partner to support our Sage 200 software. We wanted a partner that understood our business, and that we can work with long term.” “Lorraine Parkes from CPiO came to see me with Steven Kuhn and I also visited the CPiO offices in Birmingham and met more of the Sage 200 team. CPiO’s whole approach was good, it works with companies in different industries and it didn’t just look at our business from an IT perspective. And coming from an accountancy background Steven took the time to appreciate how we use Sage 200 in Finance.” Andy feels a lot more reassured since starting the relationship with CPiO and said “I don’t foresee any changes of business partner, we want to work with CPiO for a number of years. Right from Lorraine and Steven’s initial visit, I had a good feeling. The communication is good between us and during a recent visit they put in a lot of time to get to know our business and how we operate Sage. Not one of our previous Sage partners has spent so much time asking questions and listening to the users, indeed most never did any of that. After the visit I received very positive feedback, there’s a feeling amongst my colleagues that finally we have a Sage partner that can provide us with what we want and not what they want us to have.” Montagne Jeunesse purchased the manufacturing module for Sage 200 but to date, they have not utilised it. Andy added, “With the new found trust in CPiO, as part of our development plans, this is something we plan to roll out in the next 12 months.”
The service that CPiO provide is excellent, they demonstrated a clear understanding of our business and its unique requirements and have worked non-stop to ensure that the solution was implemented smoothly.
The ability to interact with local experts who understand the market and changes to UK legislation is incredibly valuable
CPiO took the time to understand our business processes and fully appreciate our requirements of a CRM system