CPiO Cloud Services

Gain anytime, anywhere access to your business with a fully hosted managed solution.

In recent years accessing applications on multiple devices via the cloud has been the norm. There’s a good few reasons why businesses are now turning to cloud and in particular CPiO Cloud Services. Our objective at CPiO is to simply take away the headache of running your IT and free up resource to help you get on with running your business. We offer a range of cloud services to meet every budget and every complexity, from hosting a single application such as your Sage ERP software through to a Fully Hosted Managed Service (FHMS) model. CPiO’s FHMS encompasses your entire technology stack, where all of your critical data and applications are migrated to the Cloud and delivered via a desktop session.

Peace of mind

So, with CPiO Fully Hosted Managed Services, you don’t need to consider hardware or network performance again.There’s no need to worry about security and reliability. Delivered securely from our UK-based Data Centre on state of the art infrastructure technology, you can experience the performance and resiliency not normally available to the average small to medium enterprise because of cost. Without the worry of managing hardware or software updates, your IT staff can be deployed into developing your business systems or projects to increase productivity and efficiency. You can sit back and know that you are running the latest version of software from an optimal platform.


Customer Success Story

Moore Large, one of the UK’s largest distributors of bicycles, bicycle accessories and motorised scooters explains how Sage Business Partner, CPiO migrated its software into the Cloud.

 

CPiO’s SLA Guarantee

CPiO Cloud offers an industry leading Service Level Agreement (SLA) guarantee which doesn’t just cover the Data Centre services. We offer a 99.5% SLA to give you the guarantee of minimal disruption to your business. We proactively manage your cloud, spotting pinch points or threats before they cause pain. And, our cloud back up and disaster recovery solutions offer you peace of mind that should disaster strike, you can be up and running within seconds.

Our SLA aims to protect your users experience and covers:

  • Application response times and performance.
  • System availability and uptime – CPiO adopts a proactive approach and undertakes out of hours maintenance in order to eliminate downtime as a result of routine systems management.
  • Connectivity – no credible single point of failure exists within our Cloud platform. Ethernet-based connectivity delivers a totally secure, high-speed connection.
  • Power – the Tier 4 Data Centre employed by CPiO is connected directly to the national grid via two 11kV connections from separate sub-stations; each system is backed up through independent battery UPS and generators.
  • Hardware – IBM Blade Centre blade servers offer flexible configurations equipped with integrated storage, networking, fibre connectivity, industry-leading availability and reliability. This technology has been designed to keep the virtualised infrastructure running at an optimal level.

CPiO Cloud is delivered from our hosted site within Six Degrees Group Data Facility in Warwickshire. The centre is designed and built as near to Tier 4 specifications as a UK location will allow. Data security is paramount; the facility has been designed with careful attention paid to location and access. It has extensive CCTV coverage and onsite security staff.

Energy efficient ‘dry coolers’ are used within the building to run the servers at their optimal temperature. To prevent the risk of fire, building-wide multi-zone fire detection systems have been installed to make sure any risk to your data is negligible.

The site is connected directly to the national grid via two 11kV connections from separate sub-stations; each system is backed up through independent battery UPS and generators.

Members of the London Internet Exchange, Six Degrees has connections to a number of major international providers so you can expect connection without interruption.

There are many ways CPiO can provide network connectivity between your office and the Data Centre. Typically this falls into two categories; direct connection or via the Internet. We can propose a solution for Internet connectivity and infrastructure at your own site to ensure appropriate access to your hosted solution.

Any or all of these connectivity options are available to provide an end to end solution:

  • Broadband (ADSL, SDSL & Ethernet First Mile).
  • Fibre Leased line (Internet Facing or Site to Site).
  • Ethernet 10Mb+ (As above).
  • 3G/4G/High Speed Downlink Packet Access (HSDPA) is an available option pending consultation

Alternatively, your existing solutions or those from other Internet Service providers can be used.

CPiO Cloud Services makes automated back-ups so you don’t need to worry about keeping copies of your data. And our high specification hardware and secure hosting facility gives you the greatest level of resiliency. This gives your business continuity and you peace of mind.

Our suite of anti-virus products offer protection for e-mail, web browsing and file storage, as well as Spyware and SPAM protection to ensure no contamination of the environment. We monitor the anti-virus software suppliers and keep the anti-virus signature files and software suite up to date.

The high specification hardware is built on Hyper-V in a failure cluster environment. Virtualisation increases IT agility allowing you access to the cloud at all times.

10 questions you should ask your cloud provider

Ideally, your data should be stored in a safe, remote part of the country away from your own location, so it’s not subject to the same regional risks. CPiO Cloud is delivered from our hosted site within Six Degrees Group Data Facility in Warwickshire where careful attention has been paid to location and access.

A Tier 4 data centre offers the highest level of security that a UK centre will allow. CPiO’s Tier 4 Data Centre has extensive CCTV coverage and onsite security staff. Energy efficient ‘dry coolers’ are used within the building to run the servers at their optimal temperature.  To prevent the risk of fire, building-wide multi-zone fire detection systems have been installed to make sure any risk to your data is negligible.The site is connected directly to the national grid via two 11kV connections from separate sub-stations; each system is backed up through independent battery UPS and generators.

Check what options are available if you regularly encounter delays in loading web-based applications. There are many ways CPiO can provide network connectivity between your office and the Data Centre. Typically this falls into two categories; direct connection or via the Internet.  We can propose a solution for Internet connectivity and infrastructure at your own site to ensure appropriate access to your hosted solution.

It’s important to have the flexibility to add and delete users off your system – especially if your business has seasonal fluctuations. CPiO offers a very flexible service, so you can scale up or down to meet the peaks and troughs of demand.

It’s always good to hear first-hand how your prospective supplier manages existing clients and their contracts. CPiO is more than happy to provide details of reference sites so you can learn about their positive experiences.

Take a careful look at the provider’s history of uptime to help your decision process. You need to be reassured that there’s minimum disruption to your business.

At CPiO, we offer a 99.5% SLA to give you reassurance the guarantee of minimal disruption to your business. We proactively manage your cloud, spotting pinch points or threats before they cause pain.

Check which infrastructure technology your provider uses, who maintains it and how is it managed and maintained. It’s essential that your data is stored on the latest technology to optimise uptime and minimise the risk of failure. CPiO employs high specification hardware – IBM Blade Centre blade servers offer flexible configurations equipped with integrated storage, networking, fibre connectivity, industry-leading availability and reliability. This technology has been designed to keep the virtualised infrastructure running at an optimal level.

Check how often your data is backed up and what internet security has been put in place. Security measures to look for should include firewalls, anti-virus detection etc..

CPiO Cloud Services makes automated back-ups so you don’t need to worry about keeping copies of your data. And our high specification hardware and secure hosting facility gives you the greatest level of resiliency. This gives your business continuity and you peace of mind.Our suite of anti-virus products offer protection for e-mail, web browsing and file storage, as well as Spyware and SPAM protection to ensure no contamination of the environment. We monitor the anti-virus software suppliers and keep the anti-virus signature files and software suite up to date.

Access should be available anytime, anywhere from any device via the web by signing in to your provider’s client log in page.  This could be accessed simply via an icon on your desktop.

Technical support should be available to you online or by phone 24/7. You should also enquire about the average response and resolution times and if you’ll have direct access to knowledgeable engineers. CPiO doesn’t employ call loggers, you’re straight through to a technical consultant. And our experience of ERP and CRM gives you all round solution expertise.