CPiO's support consultants have a breadth of experience and endeavour to resolve any problems encountered with your Qlik system promptly and effectively.Contact us about Qlik Sense
Our support and application consultants are fully accredited in Qlik Sense and have broad experience in general industry and in the solution itself. CPiO support consultants are based at Fort Dunlop and available between 8am-6pm Monday-Friday. CPiO does not employ call loggers so you can be assured of getting through to a trained support consultant when you call.
All tickets raised by our customers are tracked and monitored with a strict escalation policy to ensure that business-critical calls are dealt with as quickly as possible. As a CPiO customer you’ll be able to see all enquiries raised and can print additional information for your records. You can also go online and log your support call via our secure customer portal. If you require further assistance, CPiO will send an Application Consultant out to investigate in a little more detail.
We aim to continuously improve our customer service and collate customer feedback via online surveys and our annual customer satisfaction study. Our customers rate their satisfaction at 97-98% percent which highlights our strength and pedigree in delivering excellent customer service.
Having worked with CPiO for a number of years I felt confident that our Sage ERP 1000 upgrade would be a well-managed project. All members of the CPIO team were, as ever, extremely professional and helpful during the upgrade and I always felt fully supported.
Like any medium-sized business, we found that as the company grew, our IT systems no longer met our requirements. We needed to move to a more sophisticated IT environment which […]
The transition to Sage ERP 1000 v4 has been very smooth, with very little or no disruption to the users.
Moving on from Sage Line 50 to Sage 200 was the most logical option for us. As a company we were already familiar with Sage and CPiO’s ability to work with our bespoke database provider gave us the assurance we needed. We had found the right partner to make the change with.