CPiO is continuously recognised for delivering excellent customer service and support. Our support consultants have a breadth of experience and endeavour to resolve any problems encountered with your QlikView system promptly and effectively.Contact us about QlikView
Our support and application consultants are fully accredited in QlikView and have broad experience in general industry and in the solution itself. CPiO support consultants are based at Fort Dunlop and available between 8am-6pm Monday-Friday. CPiO does not employ call loggers so you can be assured of getting through to a trained support consultant when you call. All tickets raised by our customers are tracked and monitored with a strict escalation policy to ensure that business-critical calls are dealt with as quickly as possible. As a CPiO customer you’ll be able to see all enquiries raised and can print additional information for your records. You can also go online and log your support call via our secure customer portal. If you require further assistance, CPiO will send an Application Consultant out to investigate the issue in a little more detail.
We aim to continuously improve our customer service and collate customer feedback via online surveys and our annual customer satisfaction study. Our customers rate their satisfaction at 97-98% percent which highlights our strength and pedigree in delivering excellent customer service.