Support and training is at the heart of our operation. We work with hundreds of Sage 200 customers across the UK offering support, training and consultancy to help them get the most from their Sage software investment.Contact Us
CPiO is widely recognised for delivering excellent customer service and support for Sage 200 software. Our support and application consultants are fully accredited in Sage 200 and have broad experience in general industry and in the solution itself. The recent launch of Sage 200 2016 has been embraced across the team and we are now all fully-versed to give you the very latest advice on this new Sage 200 solution.
CPiO support consultants are office based and available between 8am-6pm Monday-Friday. CPiO does not employ call loggers so you can be assured of getting through to a trained support consultant when you call. All tickets raised by our customers are tracked and monitored with a strict escalation policy to ensure that business-critical calls are dealt with as quickly as possible. As a CPiO customer you’ll be able to see all enquiries raised and can print additional information for your records. You can also go online and log your support call via our secure customer portal. If you require further assistance, CPiO will send an Application Consultant out to investigate in a little more detail.
We aim to continuously improve our customer service and collate customer feedback via online surveys and our annual customer satisfaction study. Our customers rate their satisfaction at 97-98% percent which highlighting our strength and pedigree in delivering excellent customer service.
CPiO offers comprehensive Sage 200 training which allows Sage software users to develop skills required to operate the Sage system successfully. By investing in training, you are helping your employees develop their skills and make the most of the software you have invested in.
All CPiO customers are trained by Sage Application Consultants on site. But we also offer regular webinars and training sessions to give you even more support around Sage 200.
CPiO is happy to help where it can. If you are experiencing problems with your current provider or feel that you are not receiving the service you feel you have paid for then you can contact us to discuss your solution on 0344 880 6140. We work with many organisations every month to help them through tough times; we want happy, successful Sage 200 sites as they really are the best advert for the Sage 200 solution.