The CPiO support team is based at Fort Dunlop and available between 8am-6pm Monday-Friday. CPiO does not employ call loggers so you can be assured of getting through to a trained support consultant when you call. All tickets raised by our customers are tracked and monitored with a strict escalation policy to ensure that business-critical calls are dealt with as quickly as possible. As a CPiO customer you’ll be able to see all enquiries raised and can print additional information for your records. You can also go online and log your support call via our secure customer portal. If you require further assistance, CPiO will send an Application Consultant out to investigate in a little more detail.
Customer service is paramount to us and we strive to continuously improve our provision through reviewing customer feedback, online surveys and our annual customer satisfaction study. Our customers rate their satisfaction at 97-98% which highlights our strength and pedigree in delivering excellent customer service.
CPiO offers comprehensive training which allows Sage users to develop the skills required to successfully operate the Sage system. By investing in training, you are helping your employees develop their skills and make the most of the implemented system.
All CPiO customers are trained on site by Sage Application Consultants. Our consultants often utilise the ‘train the trainer’ approach whereby appointed super users receive full training in all aspects of the system, from administrator level to user level, and are empowered to train colleagues at user level.
Additionally, CPiO holds regular classroom seminars here at Fort Dunlop. These sessions present customers with an ideal, cost effective means of training new staff or refreshing existing users knowledge.