Wolverhampton-based ATEC Security, has been using Sage CRM software for the past six years but recently decided it was time to switch supplier.
ATEC Security offers tailor-made security solutions and delivers support packages that match individual needs. It recently moved to Birmingham-based leading Sage business partner CPiO for Sage CRM support because of its understanding of ATEC’s requirements and its overall professionalism and knowledge of Sage CRM.
Paul Welbourn, Southern Service and Support Coordinator at ATEC Security, said: “The Sales Team currently use Sage CRM to track sales opportunities. The Help Desk use it as a full case management solution to measure our progress against target response and fix times, which have been agreed in advance. Because the system tracks what we do in real-time, we are able to share an accurate view of our performance with customers and they really value this openness.”
“The software allows everyone to store customer information in one place, which can then be seen by all departments. This means that our customer service levels remain high and enquiries are dealt with quickly and efficiently. CRM can also record response and fixed times for jobs as they are logged and carried out, which helps employees meet their KPI targets. Ultimately, all these services help to improve business efficiencies and customer services levels.”
Craig Buck, BI and CRM Consultant at CPiO, said: “Sage CRM uses industry-leading technology to encourage better business practices and efficient information exchange throughout an organisation. With Sage CRM, you can quickly analyse, manage and synchronise sales, marketing and customer care activities across all points of contact. There are lots of features to CRM that we feel ATEC Security can benefit from and we are keen to show them just how much more the software has to offer.”
Paul added: “CPiO has shown us how the software can be developed to improve our business efficiencies even further. There’s still a lot of potential to unlock, and working with CPiO and Sage CRM, we will definitely enhance the service we provide for our customers.”
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