16.03.2020

COVID-19

Due to the rapidly developing national and international situation around COVID-19, CPiO has been updating its business continuity policy in line with the changing advice coming from the UK Government and Public Health England.

CPiO is committed to the service of its customers whilst balancing the safety of ALL stakeholders. As a business we have invested heavily in business technologies allowing all of our employees to work remotely should there ever be such a need. In these unprecedented times, we are prepared for our entire workforce to work from home with minimal disruption to business and service provision.

Supporting your business

As the whole country prepares to feel the full impact of COVID-19, we have identified that the nature of the support we provide may need to adapt. Understandably, CPiO is already fielding calls from customers regarding remote access to their Sage applications.

We remain committed to supporting all of our customers but ask you to bear with us over the next few weeks as we anticipate a surge in support requests relating to access and changes in process to accommodate customer employees working from home.

In order to help us continue to provide a service we kindly ask you to plan ahead and consider how your business will need to adapt to remote working and ask you to contact your account manager, in the first instance, so as to keep the support lines as clear as possible.

CPiO Cloud Customers

We will be contacting all CPIO Cloud customers by the end of 17th March 2020 with instructions that can be followed to extend the access of employees.

Non CPiO Cloud Customers

Please note that in order for us to provide access to Sage for remote workers you will need to have made VPN or RDP arrangements with your existing IT support team or third party supplier before contacting CPiO and strongly recommend that all customers begin these conversations now in readiness.

Requests to help you with amendments to processes or system set up to reflect homeworking, such as revisions to document management settings, should be identified as early as possible and directed via your Account Manager. We will manage these requests on a first come, first serve basis and they will be scheduled in accordingly.

If you would like to discuss this further, we ask you to contact your Account Manager, in the first instance, so as to keep the support lines as clear as possible.

Prepare. Manage. Respond

CPiO has a duty of care towards all of its employees. We are carefully monitoring the situation with regard to customer sites and are asking all customers to divulge any confirmed or potential COVID-19 cases. We reserve the right to ask further screening questions or refuse to attend site should we have any concerns over the safety of our staff. We have already restricted the gathering of large meetings, choosing to meet via our online conferencing facilities. Where possible, customer meetings have been scheduled using these same facilities.

As you would expect, we have taken what precautions we can to prevent the spread of COVID-19 amongst our workforce including the undertaking of additional cleaning, hand sanitisation and requesting that any member of staff with any form of respiratory-tract illness to remain at home and self- isolate for a period of 7 days. We are also monitoring all staff movement such as travel during working hours or personal leave.

Those customers with active bookings with CPiO will be contacted over the next 48 hours to confirm the nature of that booking and to determine if remote access would be a more viable option.

CPiO will continue to update you as the circumstances change and we appreciate your continued support. If you have any further questions you can contact [email protected] and a team member will respond.