We all experience occasional IT issues. It is any wonder given the breadth of technology we access to fulfil our roles every day? But if you begin to experience disruption frequently then something is going horribly wrong.
When reactive IT is failing, the benefits of a proactive IT Managed Services Provider (MSP) taking care of things become clear.
Aside from the obvious productivity issues, reoccurring problems can also erode an employee’s confidence in the organisation’s ability to resolve issues and its willingness to invest in the tools needed to perform.
The average SME is fighting a battle to keep IT skills up to date and associated technical salaries down. Often IT is absorbed within another job role; additional responsibility that the financial accountant or office manager could well do without. A lack of up to date skills means that issues often take longer to resolve, Google inevitably lends its helping hand and the organisation seeks technical support from a third party at a hefty price ticket.
Where an in house IT department does exist, they are often overwhelmed with the requests for help in day to day, routine tasks to maintain business as usual (BAU), when there are strategic development projects to plan and execute to help drive the organisation forward.
If this scenario feels familiar then the answer may be adopting an IT Managed Services solution.