IT Managed Services

Relieve the daily burden of managing your technology: Flexible, IT Managed Services from experienced technical experts.

Is a Managed Service for me?

We all experience occasional IT issues. It is any wonder given the breadth of technology we access to fulfil our roles every day? But if you begin to experience disruption frequently then something is going horribly wrong.

When reactive IT support is failing, the benefits of a proactive IT Managed Services Provider (MSP) taking care of things become clear.

Aside from the obvious productivity issues, reoccurring problems can also erode an employee’s confidence in the organisation’s ability to resolve issues and its willingness to invest in the tools needed to perform.

The average SME is fighting a battle to keep IT skills up to date and associated technical salaries down. Often IT is absorbed within another job role; additional responsibility that the financial accountant or office manager could well do without. A lack of up to date skills means that issues often take longer to resolve, Google inevitably lends its helping hand and the organisation seeks IT support from a third party at a hefty price ticket.

Where an in house IT department does exist, they are often overwhelmed with the requests for help in day to day, routine tasks to maintain business as usual (BAU), when there are strategic development projects to plan and execute to help drive the organisation forward.

If this scenario feels familiar then the answer may be adopting an IT Managed Services solution from CPiO.

Benefits of MSP

CPiO Managed Services, or MSP, eases the burden of daily technology management. Delivered by our team of trusted technology experts, we proactively monitor your devices to ensure that they are always working optimally, resolving issues quickly before they manifest into bigger problems.

  • Proactive IT monitoring for prevention of incidents
  • Improved IT security and uptime
  • Access to technology experts when you need them most
  • Easy to budget IT support for a fixed monthly fee
  • Constant access to the latest technology
  • Frees up internal IT staff to focus on core business projects
  • Remote IT support poses little to no business disruption
  • Alleviates the pressure of keeping in-house skills up to date
  • Improved experience for remote workers

Head quartered in Birmingham, West Midlands, CPiO is ideally situated to service clients throughout the UK. Should a critical situation arise which cannot be resolved via the Managed Service Provision remotely, a technical engineer will be available for an on-site consultation.

CPiO's Managed Service Packages

Our MSP offering is straight-forward. For a one time on-boarding fee and an easy to budget, fixed monthly payment you will benefit from on hand technical expertise with remote IT support and routine maintenance all taken care of, hassle free.

£25 per device per month

Cover for your desktop or laptop
Windows updates
Security updates
Network connectivity
Email security
Browser security
Anti-virus protection

Talk to us about MSP Standard
£35 per device per month

All of the features included in Standard, plus:

Proactive, remote IT monitoring
Microsoft 365 Business Standard
Two-factor authentication
Forcepoint data loss prevention & backup
Firewall appliance & network management

Talk to us about MSP Premium
CPiO Technical Director
We offer peace of mind; our expert team will jump in and resolve your issues before they manifest. Your IT support just happens in the background, no fuss, no disruption.

James Bedford

CPiO Technical Director

Any questions about CPiO's IT Managed Services?

We’ve compiled a list of questions that we’re frequently asked about our IT Managed Services. Click below to take a look at our MSP FAQs.

How We Transition You Into Managed Services

Site discovery session to understand your network and the devices connecting.

We’ll propose the right solution based on your unique needs and get the necessary paperwork together.

Our experts will map out the solution, responsibilities and timelines.

We install our technology on site with you, training your team so that they feel confident in the service and experience.

We can set up a soft launch to test the solution, if you so choose.

IT Managed Services becomes active overnight and your employees benefit immediately.

Server Support

CPiO’s IT Managed Services can be extended to cover your in-house servers too, ensuring the optimum management of your resources.

Want to find out more? Get in touch