10 key words in every successful SME’s vocabulary


Smart and creative businesses can outwit and outmaneuver bigger competitors but fast, responsive companies win every time.

Businesses, no matter the size, are constantly challenged with finding ways to capture new customers, increase sales, improve upsell and keep existing customers happy so they will come back time and time again.

Sage CRM can help a small business to deliver superior customer service that will improve a customer’s experience and have them buying from you again. Our infographic explains how Sage CRM can deliver great benefits across your business.

Customer Service is cited as one of the main reasons that small businesses fail – they simply do not place enough emphasis on customer experience. 70% of buying experiences are based on how customers feel they are being treated. At the same time, it’s surprising to read that 80% of companies say they deliver “superior” customer service, while only 8% of customers think these same companies deliver “superior” customer service.

With Sage CRM you can centralise your data and use that information in a smarter way to improve customer interactions and rive up user experience.

10 Keywords in Every SME Vocabulary

Download your free Infographic to discover more about what Sage CRM could do for you.