** Updated 10th June 2024
This issues was confirmed as fixed on Saturday 8th June. All V1/EDM systems should be running normally, but if you are experiencing any issue or would like support to resolve this please contact our hotline support team on 03448806155 and we will be happy to help.
CPiO apologises for the inconvenience that this outage caused by One Advanced.
**Updated 17.20 June 7th 2024
Unfortunately, One Advanced has not been able to resolve this issue today. CPiO has been in hourly contact with the team there. A member of the CPiO team will be checking on this issue over the weekend and will provide an update as soon as we have it. We apologise for the inconvenience this outage has caused, but sadly it is out of our direct control at this time.
One Advanced (V1) has confirmed an issue affecting all customers using its SmartMail functionality. The issue relates to an SSL certificate expiry on the oneadvanced.com website which is involved in the execution of your SmartMail. As such, electronic emails issued via SmartMail are failing. We believe that this has been an issue since approximately 1.30pm on Wednesday 5th June, but this has not yet been confirmed by One Advanced (V1).
At this time, we are working with One Advanced (V1) to understand when this issue will be resolved and how best we can support you in re-issuing these communications efficiently. Please rest assured that CPiO is applying pressure to get this issue sorted as quickly as possible as we appreciate the inconvenience this has caused. We will be demanding a full investigation by One Advanced once everySmartMail site is up and running again.
We will be providing updates on this story here throughout the day and the support team are reaching out to you directly if we believe you are affected. If you have any issues or would like to discuss further, please don’t hesitate to contact the CPiO Hotline Desk on 0344 880 6155.