Direct Debit payments for CPiO subscription billing

Sage, as the software author, already uses Direct Debit as its standard method for collecting subscription payment from CPiO and for all direct customers across its portfolio.

To ensure consistency, improve efficiency, and align with Sage’s best practice approach, CPiO is now introducing Direct Debit for our own subscription billing. This brings our processes in line with the wider Sage ecosystem and ensures a smoother, more reliable experience for all customers. This means fewer manual payments, reduced administration and a more seamless billing process for your subscriptions.  

A Direct Debit mandate is an authorised instruction that allows CPiO to collect your subscription payments automatically from your chosen bank account on an agreed billing date.  

No. Your subscription price and agreement terms remain exactly the same unless specifically agreed with us prior to set up of your Direct Debit Mandate. The only change is the method of payment.  

Direct Debit offers several advantages to you as a CPiO customer:

• Automatic payments with no manual processing
• Reduced administration for your finance team
• No risk of service interruption due to missed or late payments
• Strong protection under the Direct Debit Guarantee
• No need to update card details when they expire or change
• Predictable, timely billing of your software services every cycle

Yes. Direct Debit is one of the most secure payment methods in the UK. All payments are protected by the Direct Debit Guarantee, which ensures you are refunded immediately in the rare event of an error.  

The Direct Debit Guarantee protects you against incorrect or unauthorised payments. If a payment is taken in error, you are entitled to a full and immediate refund from your bank.

You’ll receive a secure link from CPiO to complete your mandate online. It only takes a couple of minutes and requires basic bank account details. On receipt of your completed mandate, CPiO will arrange this for you.

Once your mandate is set up, we'll confirm by email. Your next subscription payment will then be collected automatically on a confirmed billing date connected to the renewal of your software.

Yes. You'll continue to receive invoices as normal for your records and internal processes.

Your Direct Debit mandate only relates to your software subscription services or cloud services. CPiO service time will still be invoiced as per the terms and conditions of your agreement with us. A copy of CPiO's Terms and Conditions can be found here: CPiO Terms and Conditions | Conditions of Agreement | CPiO

Yes. You can update your bank details at any time by completing a new mandate. Our team can guide you through the process if needed. You can contact us should you require further help about changing your mandate.

Yes. You can cancel your mandate at any time through your bank. If you do cancel, please let us know so we can arrange an alternative payment method and avoid any disruption to your service from CPiO.

Your usual CPiO account manager and support channels remain available to help resolve any issues. The Direct Debit Guarantee also provides additional protection while we investigate.  

No. Your existing Agreement remains unchanged. Direct Debit simply replaces your current payment method.  

Our team is here to support you. If you have any questions about setting up your mandate or how Direct Debit works, please get in touch with your CPiO Account Manager or email info@cpio.co.uk.