Welcome to CPiO Customer Support

Need a hand? From troubleshooting to expert advice, CPiO Customer Support is committed to helping you succeed with swift, dependable service every step of the way.

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“Here at CPiO, we're committed to providing you with the best possible support. We're passionate about helping you succeed and getting the most out of your Sage investment.

Our friendly team of accredited support consultants are here to provide comprehensive Sage support and guide you through every step of your Sage solution journey, with personal advice and support when you need it most”.

Siobhan Finegan, CPiO Support Manager

Signed Siobhan Finegan

35+ Years Experience

Delivering expert Sage ERP solutions to UK organisations.

78 NPS Score

Reflecting high levels of client satisfaction and long-term partnerships.

4.9★ Customer Rating

Consistently rated by businesses we support across the UK.

We're here for you

Customer support is available Monday to Friday from 8.00am to 6.00pm, excluding statutory holidays, with a reduced service provided between Christmas and New Year. Outside of normal working hours, you can contact the team by email ready for the problem to be logged on the next working day.

One of the easiest ways to get in touch with our support experts is via the support portal. You can:

easily log and track support tickets,
expect quicker response times, and
access resources in the knowledge base.

Get expert help anytime

Buy a pot of time to use against additional support

Use for any issues outside of your existing contract

15 minute block increments of call off time

Call off on a time and materials basis

Access to wider technical expertise

Flexible to meet your needs as and when required

Nanoco Technologies

Tom Dwyer, IT Manager

We recently moved to CPIO as our support provider for our Sage X3 system. In the short space of time we have been with them we have found them to be an excellent partner to work with. Their knowledge of the system is extremely deep and they are very quick to analyse and resolve issues. We look forward to continuing to work with CPIO for a very long time.

CAME BPT UK Limited

Craig Smithurst, Information Systems Manager

The support we’ve received recently from Christian and Anuj at CPiO is excellent. I mainly deal with Christian in the support team and he is always 10 out of 10.

Industrial Maintenance Group

Industrial Maintenance Group

Karen Eade, Operations Administrator

I've been impressed with the IT support team’s professionalism and efficiency. Once I raised my issue, they responded promptly, communicated clearly, and kept me updated. Their patience and technical expertise made what could have been a stressful situation completely hassle-free. It’s reassuring to know that whenever a tech challenge arises, I can count on such a reliable team.

Pemberstone

Duncan Moore, Financial Director

CPiO is very committed to us and has a proven track record of supporting us with a timely and relevant service. They are an experienced, down to earth team.

Hitex

Hitex

Dean Russell, Material Manager

I had a 35 minute consultation with Andrei from CPiO Customer Support. I found him to be extremely professional and patient. I'm not the most technically savvy of people, but he was able to instruct me and narrow down the cause of the technical issue I was having. The level of support he gave me was excellent.

E&P Butchers

E&P Catering Butchers

Lou Alden-Court, Finance Manager

The support we’ve had from the CPiO team to move onto our new software has been a huge comfort for us. The support team were completely supportive and provided provisioning, migration and go live assistance.

Amelia Knight

Sean Stokes, Operations Manager

Since approaching CPiO, we have seen the huge benefits of Sage X3 and hosting support. CPiO’s consultancy team has a great ability to explain to our finance team all the capabilities that Sage X3 can offer us. By working with CPiO, we understand more about our software as a full system and the possibilities available in the accounting and manufacturing.

Meet some of your customer support team

Get to know the friendly faces dedicated to helping you every step of the way. Our customer support team combines deep product knowledge with a passion for exceptional service, ensuring every question is answered and each issue resolved promptly. Here to support you with empathy and expertise!

Celebrating Nick’s Journey: A Passion for Exceptional Customer Service

In this blog, Nick Attkins, CPiO's Support Consultant shares insights into his career journey, his dedication to outstanding customer support, and the driving forces behind his commitment to client success. Through a series of questions, Nick opens up about his passion for helping clients overcome software challenges, the experiences that shaped his approach, and what continues to inspire him every day at CPiO.

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Meet Our Newest Apprentices

We're excited to introduce two talented individuals, Aaron Brown and Jude Church who have joined our team as Technical Support Apprentices. Both Aaron and Jude are learning the ropes from our experienced support team who will guide them through their Apprenticeship, offering insights, support, and encouragement.

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