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Switchboard: 0344 880 6140 | Helpdesk: 0344 880 6155

Welcome to CPiO Customer Support

 

Need a hand? From troubleshooting to expert advice, CPiO Customer Support is committed to helping you succeed with swift, dependable service every step of the way.

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Here at CPiO, we're committed to providing you with the best possible support. We're passionate about helping you succeed and getting the most out of your Sage investment.

Our friendly team of accredited support consultants are here to provide comprehensive Sage support and guide you through every step of your Sage solution journey, with personal advice and support when you need it most”.

Siobhan Finegan, CPiO Support Manager

Signed Siobhan Finegan

 

 

Easy ways to contact our team

Reach out to us through your preferred channel for a quick response

 
   
 
Call us
 
   
 
   
 
  
 

 

We're here for you

Customer support is available Monday to Friday from 8.00am to 6.00pm, excluding statutory holidays, with a reduced service provided between Christmas and New Year. Outside of normal working hours, you can contact the team by email ready for the problem to be logged on the next working day.

The easiest way to get in touch with our support experts is via the support portal. You can:

  • easily log and track support tickets,
  • expect quicker response times, and
  • access resources in the knowledge base.
Get expert help anytime

 

More details on our Support Services

Here’s everything you need to know about CPiO customer support in our guide to support services.

 

CPiO Support Plus for when you need a little extra help

Flexible support to help your team with other technical queries.

 

check iconBuy a pot of time to use against additional support

 

check iconUse for any issues outside of your existing contract

 

check icon 15 minute block increments of call off time 

check iconCall off on a time and materials basis

 

check iconAccess to wider technical expertise

 

check iconFlexible to meet your needs as and when required

What our customers have to say...

 

1-Dec-19-2024-02-44-37-1142-PM

CAME BPT UK Limited 

Craig Smithurst, Information Systems Manager

"The support we’ve received recently from Christian and Anuj at CPiO is excellent. I mainly deal with Christian in the support team and he is always 10 out of 10."

Pemberstone logo

Pemberstone 

Duncan Moore, Financial Director

CPiO is very committed to us and has a proven track record of supporting us with a timely and relevant service. They are an experienced, down to earth team.

E&P Butchers

E&P Catering Butchers

Lou Alden-Court, Finance Manager

The support we’ve had from the CPiO team to move onto our new software has been a huge comfort for us. The support team were completely supportive and provided provisioning, migration and go live assistance. 

Amelia Knight logo

Amelia Knight 

Sean Stokes, Operations Manager 

Since approaching CPiO, we have seen the huge benefits of Sage X3 and hosting support. CPiO’s consultancy team has a great ability to explain to our finance team all the capabilities that Sage X3 can offer us. By working with CPiO, we understand more about our software as a full system and the possibilities available in the accounting and manufacturing. 

Meet some of your customer support team

Get to know the friendly faces dedicated to helping you every step of the way. Our customer support team combines deep product knowledge with a passion for exceptional service, ensuring every question is answered and each issue resolved promptly. Here to support you with empathy and expertise!

 

Celebrating Nick’s Journey: A Passion for Exceptional Customer Service

In this blog, Nick Attkins, CPiO's Support Consultant shares insights into his career journey, his dedication to outstanding customer support, and the driving forces behind his commitment to client success. Through a series of questions, Nick opens up about his passion for helping clients overcome software challenges, the experiences that shaped his approach, and what continues to inspire him every day at CPiO.

Read blog

Meet Our Newest Apprentices

We're excited to introduce two talented individuals, Aaron Brown and Jude Church who have joined our team as Technical Support Apprentices. Both Aaron and Jude are learning the ropes from our experienced support team who will guide them through their Apprenticeship, offering insights, support, and encouragement. 

Read Blog

Refer another business

If CPiO has helped your organisation adopt new technology—whether through Sage software or cloud solutions consider referring us to another business.

Introduce us to a contact in your network who could benefit from our support, and we’ll reward you for the connection.