Frequently Asked Questions

Sage X3 is a comprehensive ERP solution designed for medium to large organisations with more complex operations. Sage X3 has an integrated best of breed solution for field service management called Praxedo.

Sage X3 offers several features for field service management, including work order management, scheduling and dispatching, service contract management, inventory management, mobile access for field technicians, real-time tracking and reporting, and integration with other business systems. It is available online or in offline mode for when field technicians are out of range.

Sage X3 and Praxedo helps to enable efficient scheduling and dispatching of field service technicians by providing a central system to manage service requests, assign tasks to technicians based on availability, optimised routes, and track progress in real-time. It helps ensure that the right technician is assigned to the right job at the right time. By optimising back-office operations with the efficient management of service technicians on the road, you can improve customer experiences and build brand loyalty.

Sage X3 and Praxedo can be integrated to streamline the entire field service management process. The integration allows for seamless data flow between the two systems, enabling organisations to manage customer information, work orders, inventory, and financial data in a unified manner.

By integrating Sage X3 with Praxedo, businesses can achieve better field service efficiency through streamlined processes, improved visibility, and enhanced communication. The integration allows for real-time data sharing between the back-office and field technicians, enabling faster response times, optimised scheduling, accurate inventory management, and better customer service.

Yes, both Sage X3 and Praxedo offer mobile access capabilities for field technicians. They can use smartphones, tablets, and other mobile devices, to access and update work orders, customer information, and other relevant data while on the go, and communicate with the back office in real-time. Paperwork is reduced for field technicians, helping them to become more efficient. When technicians are working in remote locations or without internet access, Praxedo can be used in offline mode until they are back online.

Yes, Sage X3 and Praxedo offer real-time tracking and reporting capabilities for field service operations. It allows you to monitor the status of service orders, track field technicians’ locations, view job progress, analyse service performance metrics, and generate reports for better decision-making.

Sage X3 for field service management is applicable to various industries, including manufacturing, distribution, construction, energy, utilities, telecommunications, healthcare, and professional services. It caters to organisations that provide field-based services or have a mobile workforce.

Both Sage X3 and Praxedo are highly customisable solutions. With the help of CPiO they can be tailored to meet specific business requirements, such as adding custom fields, workflows, or integrating with other systems.