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Sage Support

Our highly trained and accredited Sage support consultants are renowned for their quick and accurate resolution of issues

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Siobhan
I’m very proud of the CPiO Support Team. It’s true we like to imagine ourselves as an extension of our customers’ teams – friendly and approachable and it’s very satisfying when we work together to resolve issues, no matter how great or small.
Siobhan Finegan
CPiO Support Manager

Sage support

All of CPiO’s support consultants are Sage accredited and renowned for their quick and accurate resolution of support issues. All support tickets raised can be by tracked and monitored by customers via our secure, dedicated support portal which also provides access to additional information including Sage ERP support and product specific updates comprising of Sage Intacct support, Sage 200 support, Sage X3 support, Sage 1000 support and Sage CRM support information.

CPiO Sage support team

The CPiO Support Team is led by Siobhan Finegan who has been in the Sage business for 12 years. With overall responsibility for the team, Siobhan constantly reviews and measures performance based on a strong KPI strategy to maintain and continuously improve service delivery.

The CPiO Sage Support desk provides a flexible, high quality range of support services to our Sage customers.

In order to provide a timely and appropriate service for all, our customers work with us by assigning a Severity Level to each ticket raised. Informing us how each problem affects them and their business assists us in prioritising and managing the work to bring the issue to a resolution.

 

Contacting the CPiO support desk

There are various ways our customers can contact our Sage Support Consultants:

Hotline telephone support: 0344 880 6155

Online via a secure CPiO Customer Portal

Email: hotline@cpio.co.uk

Online Chat

 

Quick facts about CPiO’s Sage software support

Dedicated phone line for hotline support

Dedicated secure client website to log and track support calls

75% same day closure rate

Online knowledge base and patch database

Less than 2% of calls are backed into Sage

Full managed service capability

No voicemail or call loggers are employed – straight through to a consultant

Support Plus

A premium wrap around support service to assist in maintaining your Sage solution and your technical environment, Support Plus complements your standard support and maintenance cover. It can be purchased in blocks of time to suit the needs of your business and can be used for support or development issues not typically included in a standard Sage Support Agreement.

Access to expert teams to resolve your wider business system issues

Flexible responses to software, technical or development demands

Easy to manage and authorise additional support

Sage

How CPiO measures customer satisfaction

CPiO utilises Net Promoter Score study to measure and improve customer experience. Used by tens of thousands of organisations of all shapes and sizes, including Sage, we believe that is the most direct way to get to the heart of service success. Understanding our customers’ experience helps us to be more innovative in our approach and enables us to deliver our products and services more successfully. We benchmark our results against those of our industry and focus the attention of every single member of the CPiO team on improvement.

Keeping up to date

We provide regular proactive communications to all of our customers with frequent newsletters, sharing updates and advice from Sage and our own experienced Sage consultancy team. And by hosting user groups we connect our Sage customers so they can meet with Sage, provide helpful user experiences and share best practices with their peers.

Looking for a Sage support partner?

If you’re an existing user of Sage X3, Sage Intacct, Sage 200, Sage 1000 or Sage CRM, CPiO can help you get the most out of your investment. Moving support for your Sage solution is quick and easy. Simply complete the form and we’ll be happy to guide you.

sage
CPiO is very committed to us and has a proven track record of supporting us with a timely and relevant service. They are an experienced, down to earth team.
Duncan Moore
Finance Director at Pemberstone Group
 



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