Switchboard: +44344 880 6140 | Helpdesk: +44344 880 6155 [email protected]

Sage 1000 Support and Development

Sage 1000 support and development services from a trusted Sage partner

Sage 1000 Support and Development

Sage 1000 support and development services from a trusted Sage partner

I’m very proud of the CPiO Support Team. It’s true we like to imagine ourselves as an extension of our customers’ teams – friendly and approachable and it’s very satisfying when we work together to resolve issues, no matter how great or small.
Siobhan Finegan

CPiO Support Manager

CPiO started as a small Tetra reseller over three decades ago until Tetra’s acquisition by Sage Group plc in 1999, hereby starting a strong working relationship with the UK’s leading technology company that continues to this day. A Key Strategic Partner for Sage UK, CPiO supports a substantial Sage client base across various industry sectors.

Sage 1000 support

Our highly trained and accredited Sage 1000 support consultants are renowned for their quick and accurate resolution of issues. All support tickets raised can be tracked and monitored by customers via our secure, dedicated support portal which also provides access to additional information about Sage 1000 and its complementary solutions.

Our support team

The CPiO Support Team is led by Siobhan Finegan who has been in the Sage business for 12 years. With overall responsibility for the team, Siobhan constantly reviews and measures performance based on a strong KPI strategy to maintain and continuously improve service delivery.

CPiO Sage support desk

We provide a flexible, high quality range of support related services to our Sage 1000 customers.

We invite our customers work with us by assigning a severity level to each ticket raised. Informing us how each problem affects them and their business assists us in prioritising and managing the work to bring the issue to a resolution.

CPiO started as a small Tetra reseller over three decades ago until Tetra’s acquisition by Sage Group plc in 1999 hereby starting a strong working relationship with the UK’s leading technology company that continues to this day. A Key Strategic Partner for Sage UK, CPiO supports a substantial Sage client base across various industry sectors.

Sage 1000 support

Our highly trained and accredited Sage 1000 support consultants are renowned for their quick and accurate resolution of issues. All support tickets raised can be tracked and monitored by customers via our secure, dedicated support portal which also provides access to additional information about Sage 1000 and its complementary solutions.

Our support team

The CPiO Support Team is led by Siobhan Finegan who has been in the Sage business for 12 years. With overall responsibility for the team, Siobhan constantly reviews and measures performance based on a strong KPI strategy to maintain and continuously improve service delivery.

CPiO Sage support desk

We provide a flexible, high quality range of support related services to our Sage 1000 customers.

We invite our customers work with us by assigning a severity level to each ticket raised. Informing us how each problem affects them and their business assists us in prioritising and managing the work to bring the issue to a resolution.

I’m very proud of the CPiO Support Team. It’s true we like to imagine ourselves as an extension of our customers’ teams – friendly and approachable and it’s very satisfying when we work together to resolve issues, no matter how great or small.
Siobhan Finegan

CPiO Support Manager

Contacting the CPiO support desk

There are various ways our customers can contact our Sage support consultants:

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Hotline telephone support: 0344 880 6155

Quick facts about CPiO’s Sage 1000 software support

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Dedicated phone line for hotline support.

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75% same day closure rate.

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No voicemail or call loggers are employed – straight through to a consultant.

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Less than 2% of calls are backed into Sage.

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Full managed service capability.

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Online knowledge base and patch database.

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Dedicated secure client website to log and track support calls.

Support Plus

A premium wrap around support service to assist in maintaining your Sage solution and your technical environment, Support Plus complements your standard support and maintenance cover. It can be purchased in blocks of time to suit the needs of your business and can be used for support or development issues not typically included in a standard Sage Support Agreement.

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Access to expert teams to resolve your wider business system issues

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Flexible responses to software, technical or development demands

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Easy to manage and authorise additional support

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From as little as 6 hours – buy what you need and top up when required

How CPiO measures customer satisfaction

CPiO utilises Net Promoter Score study to measure and improve customer experience. Used by tens of thousands of organisations of all shapes and sizes, including Sage, we believe that is the most direct way to get to the heart of service success. Understanding our customers’ experience helps us to be more innovative in our approach and enables us to deliver our products and services more successfully. We benchmark our results against those of our industry and focus the attention of every single member of the CPiO team on improvement.

Keeping up to date

We provide regular proactive communications to all of our customers with frequent newsletters, sharing updates and advice from Sage and our own experienced Sage 1000 consultancy team. Frequently hosted user groups give our Sage 1000 customers the opportunity to connect with their peers and meet with Sage to share best practices and provide helpful user experiences.

Looking for a Sage support partner?

If you’re an existing user of Sage 1000, CPiO can help you get the most out of your investment. Moving support for your Sage 1000 solution is quick and easy. Simply complete the form and we’ll be happy to guide you.

Our Sage software has been supported by CPiO for many years. Initially offering Sage Line 500 support and now, following an upgrade, supporting our Sage ERP 1000 system, CPiO has always delivered excellent customer service. The support team has an excellent understanding of the Sage products and their friendly approach is a breath of fresh air. I would recommend CPiO’s support service to any business using Sage ERP.

Debra Nevill

Finance Manager at Rowanmoor Group plc

Sage 1000 development

CPiO offers a range of Sage 1000 development and integration services designed to extend the reach of your software and to support the unique needs of your business. All of our Sage 1000 developers are certified and accredited by Sage.

Having a close partnership with Sage, it enables us to regularly keep our clients up to date with patch management, product road maps and Sage research and development. Our frequent user groups give our clients a forum to share best practices with their peers and make recommendations directly to the author.

If you use Sage 1000 and you’re looking for a Sage development partner to provide additional features, functionality and Sage 1000 integration with complementary products, we’d be pleased to help. Get in touch today.

Contact

We’d love to hear from you

Complete the contact form, let us know the nature of your enquiry and one of the CPiO team will be in touch.

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