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About Us

One of the UK’s leading Sage Partners

We are CPiO, one of the UK’s leading Sage Partners providing Sage services and software solutions to UK business

About Us

One of the UK’s leading Sage Partners

We are CPiO, one of the UK’s leading Sage Partners providing Sage services and software solutions to UK business

About Us

One of the UK’s leading Sage Partners

We are CPiO, one of the UK’s leading Sage Partners providing Sage services and software solutions to UK business

Who we are

We advise, sell, implement, train and support

CPiO is here to help organisations make the right decisions about business management software and the underlying technical infrastructure they rely on every day to help run their day to day operations. We advise, sell, implement, train and support a wide range of software, offer up to date deployment solutions and support over 400 clients in major industry sectors including manufacturing, distribution, not for profit and the service sector, as well as in niche markets.

An established business

Formed in 1990, we have established a successful business built upon delivering quality in everything we do, operating with integrity and openness to build long term partnerships with our clients. These are values demonstrated by our loyal staff who are at the heart of our operation and is the foremost reason why we win new clients and, more importantly, we keep them.

Formed in 1990, CPiO operates with integrity and openness to build long term partnerships

We strive to offer you the best advice possible and develop a long-standing partnership

Our culture

CPiO’s culture isn’t expressly defined, nor is it often discussed amongst staff. It is inherent and has grown from like-minded management and employees who fundamentally want to do a great job. The ethical and honest way we do business is reflected in how we treat our staff, our business partners and our clients. We want to be successful and we want those that we work with to be successful believing that you can achieve this through open, straightforward relationships, a little humour and lots of hard work.

Our ethical approach

We don’t make judgement on previous decisions you may have made. We don’t disregard the work of previous IT suppliers. And we don’t try to sell you something that simply won’t fit. Regardless of who you work with at CPiO we strive to offer you the best advice possible and develop a long-standing partnership with you so that we all get the most from the time and resource invested upfront. And we start by listening.

Only by listening to what the client is really saying and understanding the priorities for an individual business can we make suggestions that are going to deliver results. And delivering results makes us all happy.

Our brand values

Knowledge

Count on our expertise and innovative ideas to help solve even the most unique of problems.

Integrity

We offer a straightforward, honest approach to doing business because we want to build a long term relationship with our customer.

Passion

We love what we do and we care about how we do it.

Accountable

We deliver on our promises, ensuring that we double back on objectives.

Collaborative

Working as a team, using all of the skills available to achieve success.

Meet our team

People power; that’s what we believe in here at CPiO. Our team is full of technical talent, expert knowledge and the right relationship building skills to accompany you on your software journey. We’re all in it together at CPiO and we love to help people achieve some amazing things. Let’s meet the team.

Our Leadership Team

Andrew Watkinson
Managing Director

Andrew’s enthusiasm, drive and determination to create a successful, progressive business had a significant influence on The Waterdale Group becoming one of the UK’s leading ERP and CRM specialists in the mid-market.

An approachable character, Andrew is respected at Sage and within its respective channels. He is also widely regarded by CPiO’s customers for his fairness and honesty combined with a genuine desire to ensure that they receive excellent service.

Appointed as Managing Director of The Waterdale Group in 2006, Andrew spent the former years as its Sales and Marketing Director, successfully securing sustained growth for the company.

In his role as Managing Director, Andrew is focussing on the future of the business, looking to ensure that it grows steadily whilst also retaining its excellent reputation for strong customer service.

Rebecca Bradley
Commercial Director

Rebecca joined CPiO in September 1999. She has been instrumental in shaping and controlling the sales and marketing departments since this time. Rebecca is passionate about delivering an excellent end to end customer service and she drives innovative, commercial initiatives with this in the forefront of her mind.

Appointed to the Board in January 2012 to support the general management function of the Group, Rebecca has played an integral part in Board-level communications, strategic planning, change-management programmes, sales strategy alignment and HR development.

Aside from Rebecca’s  commercial role, she supports the Managing Director, Andrew Watkinson in focussing on the future of the business, ensuring customers are at the heart of every decision.

James Bedford
Technical Director

James joined CPiO in March 1997 as Internal Systems Manager during which time he gained an understanding of CPiO’s product portfolio which enabled him to move into a customer facing technical consultancy and presales role. James was instrumental in the design, development and successful launch of CPiO Cloud, our dedicated hosted managed service which, at launch, was unique in the UK channel.

In 2012 James was appointed as Director of Infrastructure Services for The Waterdale Group. James is now the CPiO Technical Director responsible for the strategic direction and management of CPiO’s growing cloud, technical and product development portfolio. He also holds Board responsibility for the management of CPiO’s professional services department, supporting the consulting teams across Sage 200, Sage X3 and Sage 1000.

Karl Webb FD at CPiO

Karl Webb

Finance Director

Karl’s career spans 20 plus years as FD/CFO working in numerous sectors including Manufacturing, Agriculture, Not-for-profit, Oil and IT, with turnover ranging from start-up to $1billion. He holds experience in running teams in the UK, Europe, North America, Central and South America, Far East & Australasia.

Karl was appointed to the Board in early 2021 to support the other Directors in the strong day to day management and assist the organisation in the next phase of growth.

Paul Hanson

eSpida Director

Following a successful career delivering complicated and maintained systems to large accountancy companies, Paul began his career at The Waterdale Group in 1994 heading Technical Services to advise large customers in the Tetra base on complex project requirements and deliverables.

Subsequently over the next six years Paul’s career flourished as more customers capitalised on his specialist expertise and knowledge in architectural design. It was Paul’s skill that recognised the value of business opportunities beyond the more complicated ERP opportunities and he was appointed Director of the newly formed eSpida Limited in the year 2000. Since then, there has been a strong focus on expanding the consultancy practice by targeting better asset custodianship with both problem solving and qualification at the core of all pursuits. His passion for evolving technologies and people places Paul at the heart of customer projects from inception, helping to strategise and build solutions that are both commercially and technically relevant for the future.

A well-respected Director of eSpida, Paul manages a highly specialised team of technical consultants who work within IT departments in some of the UK and Europe’s largest businesses.

Robert Bradley
Operations Manager
Before joining CPiO Rob Bradley spent over 20 years with Birmingham’s largest accountancy firms in the Insolvency and Corporate Recovery industry. In 2013 he decided to take a career break and joined CPiO to support the existing operations management structure. Prince II qualified, Rob now has a wealth of experience in Sage X3 project implementation and has also been involved in numerous Sage 200, Sage 1000 and technical infrastructure projects during his tenure with CPiO. In 2020 he was appointed as CPiO Operations Manager responsible for overseeing the onboarding of all new customers and the successful completion of their projects. Rob is still active in project management, spearheading the complex Sage X3 customer solutions.
Debra France
Finance & Admin Manager

A fully qualified Certified Accountant and an FCCA (Fellow of the Chartered Association of Certified Accountants), Debra France joined CPiO in 2011. Debra’s career began at National Express plc (formerly West Midlands Travel) where her talent for figures was recognised and her hard work was rewarded; after 10 years and attaining the role of Commercial Assistant Debra was reporting to the Regional Board of a large Public Limited Company. Debra went on to work for large corporate companies in the utilities and insurance industries, gaining a vast amount of experience along the way and reporting into The London Board of Finance. As Head of Finance at CPiO, Debra is a well-respected member of the Senior Leadership Team, heading the Finance and Administration Department, managing group facilities and a trusted advisor to the Board on the day-to-day financial operations.

Siobhan Finegan
Support Manager
Siobhan’s early career centred around quality control systems within organisations. As a certified auditor for ISO:9001, she became more interested in technology, and specifically ERP and its role in automating processes and increasing efficiency within an organisation. Siobhan joined the CPiO Support Team in 2010 working closely with Sage customers in the diagnosis and resolution of software issues. After a brief hiatus out of the business, Siobhan was appointed as Support Manager in 2018 with responsibility for the team performance against exacting service standards. She is passionate about user experience and plays a pivotal role in the partnership between CPiO and its customers.

Danielle Piotet

HR Officer

Danielle is a CIPD-qualified Fellow with over 25 years of experience in HR and people development. She has great experience of working in SME’s across the UK and Europe providing generalist HR support and expert advice to employees and other stakeholders. Danielle joined CPiO in 2016 to help develop the CPiO People Strategy and is a member of the Senior Management Team where she is responsible for the development and execution of our talent and onboarding programme, as well as our employee engagement and wellbeing strategy.

Our Business Development Team

Beckie Barlow

Beckie Barlow

Account Manager

Lorraine Parkes

Sage 200 Account Manager

Sam Bathley

Account Management Support

Helen Ellis

Account Manager

Beverly Bottomley

Account Manager

Stephen Brown

Business Development Manager

Steve Goodwin

Account Manager

Tim Smith

Pre-sales Consultant

Our solutions and services

A Strategic Partner of Sage UK, we are one of the leading resellers of Sage mid-range software including Sage Intacct, Sage 200cloud, Sage X3 and Sage CRM. We can help you to design, procure and install a technical platform to support all of your business applications, from traditional on-premise solutions to fully hosted managed services in the cloud.

Sage X3

World-class Enterprise Resource Planning software solution for the more complex organisation

Sage 200cloud

A powerful, flexible and affordable business management solution for small to medium sized businesses

Sage Intacct

Best-in-class financial management software, automating critical processes and providing greater visibility in real-time business performance

Cloud Services

Cloud services for every budget and complexity, from hosting a single application to a fully hosted managed service

IT Solutions

IT services delivered by technical experts; from hardware management to cyber security through to business telephony

Contact

We’d love to hear from you

Complete the contact form, let us know the nature of your enquiry and one of the CPiO team will be in touch.

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