We all experience occasional IT issues. Is it any wonder given the breadth of technology we access to fulfil our roles every day? But if you begin to experience disruption frequently then something is going horribly wrong. Aside from the obvious productivity issue it can also erode an employee’s confidence in the organisation’s ability to resolve issues and its willingness to invest in the tools it needs to perform.
The average SME is fighting a battle to keep IT skills up to date and associated technical salaries down. Often IT is absorbed within another job role; additional responsibility that the financial accountant or office manager could well do without. A lack of up to date skills means that issues often take longer to resolve, Google inevitably lends its helping hand and the organisation seeks technical support from a third party at a hefty price ticket.
Where an in house IT does exist, they are often overwhelmed with the requests for help in seemingly mundane, routine tasks (Business As Usual or BAU) when there are strategic development projects to plan and execute to help drive the organisation forward.
If this scenario feels familiar then the answer may be adopting a technical managed service solution.
The typical managed service will remotely manage your infrastructure and/or your desktop environment on a proactive basis under a subscription model. Offering performance monitoring, early detection of problems and proactive application of critical patches, fixes and updates on your devices, the Managed Service Provider (MSP) model is akin to having an in-house technical staff member working away in the background.
An MSP service can also have a positive impact upon security. Aging or poorly managed technology is more vulnerable to malware attack. But with the latest updates and patches applied as they become available, it is that much harder for malware to cause damage.
This model is also proving particularly popular with organisations looking to flat line their Business as Usual (BAU) technical budget. Based on a subscription model you can flex your users up and down as you need or change what service type is included within your monthly cost.
Whether you adapt an MSP model to support an existing IT team with the delivery of BAU or you are looking to relieve the burden of IT management in your organisation altogether the benefits are clear:
Utilisation of latest technologies
No additional skills needed
Cost savings and flat line budget
Peace of mind
Strategic freedom for staff
Improved handling of remote workers
CPIO Proserve offers a managed service that relieves organisations of the daily burden of technology. The solution, delivered in house by the hugely experienced CPiO Technical team, proactively monitors designated devices to ensure they are always working optimally, resolving issues before the user even knows they are a problem.
CPiO Proserve includes:
Cover for your laptop or desktop
Claim your FREE IT AUDIT today to understand if your business could benefit from CPiO Proserve.